CUSTOMER POLICY AND DISCLAIMER
To Our Customers: all prices and product availability are subject to change without notice. Call for current prices (785) 263-1948. The Vintage Spoke is not responsible for typographical or pricing errors, availability and price change can occur at any time and are based in part on the availability from our vendors. We make every effort to ensure the accuracy of the information published in our catalogs and websites is correct. Please consider that, although rare, some items may sell on our website at around the same time as they do on eBay and may make an item “no longer available”. The items that are no longer available will be fully refunded. If an error is made and a product is listed at an incorrect price, The Vintage Spoke shall maintain the right to refund or cancel the order/orders placed at the incorrect price. We reserve the right to limit quantities on promotion products. Separate policies apply for specific offers within this website. We accept returns on all parts (except electrical components and special-order) within the first 30 days of purchase. Returns are accepted for items provided they are returned in the same condition they were shipped to you. If they are damaged or it looks like they have been put on and removed, We, “The Vintage Spoke”, will not issue credit for said returned item. The buyer is required to cover return postage, unless an error is due to an item shipped incorrectly.
SHIPPING DISCLAIMER: The quoted delivery dates are approximate, and a more specific date will be established upon the Sellers acceptance of Buyers order. Delivery dates are subject to revision at any time due to causes beyond the SELLERS control. These would include, but not limited to, delay in receipt of Purchasers order or complete specifications, fire, shortages of material, transportation delays, strikes, failure of suppliers or subcontractors to meet delivery schedules, war, riots, and any action by or prior system imposed by authority of any government agency. Any delay or non-delivery caused by the foregoing shall not result in liability for the Seller. Delivery to a common carrier or licensed tracker shall constitute tender of delivery to the Buyer and all risk of lost or damaged in transit shall be borne by the Buyer from the time the Product leaves the Seller's premises. From this time on, the Buyer must pay the purchase price notwithstanding the loss of the goods. In no event shall the Seller be held liable for damages or contingent expenses caused by delays in delivery.
INTERNATIONAL SHIPPING- PLEASE NOTE 1st class International shipping prices are cheap, but do not include tracking or insurance, if you would like to add tracking and insurance please e-mail before purchase for a quote. We are not responsible for SLOW, lost, or damaged packages. It is your responsibility to contact us so it can be tracked and insured if this is what you desire. *Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your countries customs office to determine what these additional costs will be prior to bidding or buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. 99% of international packages arrive in 7 - 10 days, however, 1st class mail can take up to 2 months if your countries customs hold the package.
Under NO CIRCUMSTANCES, will the Seller send a product to the Buyer, until payment in full has been rendered to Seller. Buyer, by acceptance of the products, grants a security interest to Seller in such products until paid in full together with all the rights and remedies of a secured party under the “Personal Property Security Act” or other similar legislation. No claim relating to quantity, condition, loss or damage to the goods made by Buyer will be accepted by Seller after thirty (30) days after date of shipment. *PLEASE NOTE: If you ordered a SPECIAL-ORDER item please allow 10 - 15 days for handling, unless otherwise noted. Some higher end products have a procurement estimation of 15-25 days from our warehouse and can take up to 35 days. These items are marked as “SPECIAL ORDER” and have the handling time specified in the description.
Regarding information gathered from visitors: In common with other websites, log files are stored on the web server. Details saved include visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server. We do not save credit card numbers and will need to request them every time. We accept VISA and MASTER CARD.
How the Information is used: The information is used to enhance the visitor experience when using the website to display personalized content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
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The Vintage Spoke Team